ALIGNMENT BETWEEN PROJECTS AND SERVICE STANDARDS HOSPITAL IN THE PERSPECTIVE OF CLINICAL MANAGEMENT
DOI:
https://doi.org/10.31243/ei.uta.v10i2.2851.2025Keywords:
hospital administration, clinical governance, health planningAbstract
Introduction: At present, the process of hospital management is important for the proper management of a health institution. Objective: understand the reality of hospital services in the alignment of projects and standards based on clinical management. Methods: Documentary study, descriptive with a qualitative approach. The data were obtained through an instrument developed for the analysis of the Strategic Master Plans (SMP) of a University Hospital for the years 2016-2017 and 2018-2019 and were submitted to the content analysis, thematic modality. Results: It is evident that despite the implementation of the SMP in the HUJM for the advancement of management in the institution, there is still a deficit in the implementation of the actions proposed for the achievement of goals and objectives set for the hospital services, once the actions defined in two subsequent levels are integrated, revealing that there was not enough evolution, however, the redirection of the paradigm that guides the management in the hospital, when it proposes standards and tools aligned to the new model of clinical management. Conclusions: The implementation and fulfillment of institutional standards based on user needs allows for alignment between management actions and goal fulfillment, so that, through the principle of clinical management, investment in people's education can foster an integral approach to user care.
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