Public opinion survey of public transport users in the Canton Ambato

Authors

  • Fernando Mayorga Núñez Technical University of Ambato - Ecuador Autor https://orcid.org/0000-0003-0631-7466
  • Carolina Freire Technical University of Ambato - Ecuador Autor
  • Tatiana Vayas Technical University of Ambato - Ecuador Autor

Keywords:

Public transportation, perception, service, index

Abstract

This research analyzes citizen’s perception about urban bus transportation service in Ambato through the study of aspects like: unit infrastructure, time, speed, bus stops, security, comfort, bus ticket cost and quality service; for which 802 surveys were applied to bus passengers in 22 transportation lines registered in the Autonomous Decentralized Municipality Government of Ambato. The results show that the quality service is considered between regular and good because its perception index is around 50 points. The data provides a general vision of the public transportation service, reporting the citizen’s perception about this service to institutions and authorities, so they can make decisions in benefit of the users.

DOI: https://doi.org/10.31164/bcoyu.16.2018.661

URL: http://revistas.uta.edu.ec/erevista/index.php/bcoyu/article/view/661

References

Asociación León & Godoy - Hidroplan. (2013). Informe Final: Detalle del Plan de Tránsito, Transporte y Movilidad del cantón Ambato. Quito.

Ayuntamiento de Madrid. (2017). Encuesta de Calidad de Vida y Satisfacción con los Servicios Públicos de la Ciudad de Madrid 2017. Recuperado de: http://www.madrid.es/portales/munimadrid/es/Inicio/El-Ayuntamiento/Observatorio-de-la-Ciudad/Percepcion-Ciudadana/Edicion-2017?vgnextfmt=-default&vgnextoid=ba643225968b1610VgnVCM2000001f4a900aRCRD&vgnex-tchannel=f22ff49c4495d310VgnVCM2000000c205a0aRCRD

Ambato, cada vez más cerca de la caja común en el servicio de transporte. (19 de agosto de 2017). El Telégrafo. Recuperado de: https://www.eltele-grafo.com.ec/noticias/regional-centro/1/ambato-cada-vez-mas-cerca-de-la-ca-ja-comun-en-el-servicio-de-transporte

Banco de Desarrollo de América Latina – CAF. (2011). Desarrollo urbano y movilidad en América Latina. Recuperado de: https://www.caf.com/me-dia/4203/desarrollourbano_y_movilidad_americalatina.pdf

Gobierno Autónomo Descentralizado Municipalidad de Ambato. (2015). Resolución de Concejo 233-2015. Recuperado de: http://gadmatic.ambato.gob.ec/lotaip/2015/Julio/anexo%20literal%20s/RC-233-2015.pdf

Heredia, J. (2015). Modelo de satisfacción de los usuarios de transporte público tipo bus integrando variables latentes. (tesis de posgrado). Universidad Nacional de Colombia. Medellín, Colombia

Instituto Ecuatoriano de Estadística y Censos – INEC. (2016). Estadísticas de transporte 2016. Recuperado de: http://www.ecuadorencifras.gob.ec/transporte/

Instituto Ecuatoriano de Estadística y Censos – INEC. (2018). Proyecciones poblacionales. Recuperado de: http://www.ecuadorencifras.gob.ec/proyecciones-poblacionales/

Ipsos. (2015). Medición y análisis de variables de operación y percepción usuaria de servicios de transporte público mayor urbano de Arica. Recuperado de http://www.dtpr.gob.cl/pdf/MenuSuperior/Estudios/XV/VF%20-%20INFORME%20FINAL%20ESTUDIO%20SATISFACCI%C3%93N%20E%20IMA-GEN%20TRANSPORTE%20PUBLICO%20ARICA.pdf

Oviedo, N.V., Sacanambuy, J.M., Matabanchoy, S.M., y Zambrano C.A. (2016). Percepción de conductores de transporte urbano, sobre calidad de vida laboral. Universidad y Salud. 18(3), 432-446. DOI: http://dx.doi.org/10.22267/rus.161803.49

Pacheco Mayra. (29 de mayo de 2017). El subsidio al transporte público en Quito está en estudio. El Comercio. Recuperado de: http://www.elcomercio.com/actualidad/subsidio-transportepublico-quito-estudio-pasajes.html

Rivera, P., Mayorga, F., Vayas, T., Freire, L. (2017). El sistema de transporte público en el cantón Ambato. Frecuencias, productividad y velocidad. Boletín de Coyuntura. (13). 07-10.

Sánchez, R. (2014). Gestión y Psicología en empresas y organizaciones, ESIC Editorial.

Sociedad Chilena de Ingeniería de Transporte- Sochitran. (2013). Desafíos del sector transporte. Urbano, 16 (28), 45-49. Recuperado de: http://www.redalyc.org/articulo.oa?id=19836965007

Vasconcellos, E. A., y Mendonça, A. (2016). Observatorio de Movilidad Urbana: Informe 2015-2016. Caracas.

Downloads

Published

2018-03-31

Issue

No. 16 (2018): Boletín de Coyuntura

Section

Scientific research articles

License

Copyright (c) 2018 Fernando Mayorga Núñez, Carolina Freire, Tatiana Vayas (Autor)

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution NonCommercial License 4.0 that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal. In addition, you may not use the work for commercial purposes.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.

How to Cite

Public opinion survey of public transport users in the Canton Ambato. (2018). Boletín De Coyuntura, 16, 11-15. https://revistas.uta.edu.ec/index.php/bcoyu/article/view/661

Similar Articles

1-10 of 18

You may also start an advanced similarity search for this article.